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WHAT TO DO, IF YOU DISCOVER, THAT YOUR PARCEL HAS BEEN DAMAGED AT THE MOMENT OF DELIVERY?
It is very important to identify the possible damage to the postal consignment at the moment of its delivery (receipt). It would be reasonable to open the damaged parcel and to check whether the content of the parcel isn’t damaged too. If not, then record your findings together with the person who handed your parcel over to you. After that, we invite you to send us a complaint within 7 days, but not later than within 6 months from the date the postal consignment was sent out.
A separate application must be submitted for each damaged parcel.
 
If you are a Business Customer, you must submit a claim here by filling out the online form "Statement of the quality of delivery", or you can contact your Customer Service Manager who will provide you with further instructions.
 
WHAT TO DO, IF YOU DISCOVER, THAT YOUR MERCHANDISE HAS BEEN DAMAGED AFTER THE RECEIPT OF PARCEL?

Inform us about your damaged merchandise as soon as possible. In case of delivery delay, damage to the parcel or its loss, we invite you to send us a complaint within 7 days, but not later than within 6 months from the date the postal consignment was sent out.
A separate application must be submitted for each damaged parcel.
 
If you are a Business Customer, you must submit a claim here by filling out the online form "Statement of the quality of delivery", or you can contact your Customer Service Manager who will provide you with further instructions.
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Dzirnieku iela 24, Mārupe, LV-2167, e-pasts: [email protected], Info +371 27042424