Detailed information on additional services
Register the parcels in self-service environment and order additional services.
If you would like to send breakable items, order the service “handling with care” (Fragile). After ordering the service, we will provide a special marking to the parcel ensuring careful handling during transportation and processing. The service can be ordered for the parcels previously registered in the e-self-service environment, service charge is 1.60 euro. Value added tax is applied to this charge.
Delivery notice by e-mail or SMS messages
We will notify you as soon as the recipient will receive the parcel. The service can be ordered, if the parcel is registered in the e-self-service environment. If you want to receive the notice service by e-mail, the service charge is 17 cents, but, if you want to receive the service as SMS message – 25 cents. Value added tax is applied to this charge.
Return of parcel within 14 days
Provide your customers an option to return a parcel free of charge within 14 days ordering the additional service of the parcel return. Sender can return the parcel at any parcel machine, recipients who received the parcel by the parcel machine and in the post office or by courier can also use the service of parcel return. To return the parcel recipient have to save the barcode displayed on the parcel or the return code issued upon handing of the parcel. This service is free of charge; however, if any of the customers will choose to return the parcel, you as the subscriber of the service will have to pay for each returned parcel.