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How to know if a product purchased in the online store will have to be cleared through customs?

All products sent to you from non-European Union (EU) member states will have to be cleared through customs. Therefore, if you shop in foreign online stores, always pay attention to where your shipment will be sent from. There may also be situations where an online store operating in an EU Member State has warehouses outside the EU, in which case the shipment will also have to be cleared through customs.

Why do I have to clear a shipment if it was ordered and purchased before July 1, 2021?

It should be noted that the customs clearance and payment of value added tax (VAT) will be required for shipments ordered before July 1, 2021, but delivered after that date. Namely, the date of entry of the shipment into the European Union is taken into account, not the moment of dispatch. This means that in order to receive the shipment after July 1, 2021, you will have to pay VAT and fill in the Import Customs Declaration for postal items.

How will I know that my shipment has arrived in Latvia?

Upon receipt of your shipment in Latvia, we will inform you by sending an SMS to your phone, which you indicated at the time of registration or purchase in the online store, and e-mail, if you indicated it at the time of registration or purchase in the online store.

Do I have to go to the State Revenue Service? How can I fill in the Import customs declaration for postal items?

You do not have to go to the State Revenue Service (SRS), but customs clearance can be done remotely from your profile in the SRS Electronic Declaration System (EDS). More information on how to do this is available HERE.
In order to receive the shipment, you must formalize and submit an Import customs declaration for postal items to the SRS EDS. When connecting to EDS, the system will open a home page with the menu "Import customs declarations for postal items". You have to press the "Open" button and fill in the "Import customs declaration for postal items".

What is the Electronic Declaration System (EDS)? Do I have access to EDS?

The Electronic Declaration System (EDS) is a system of the State Revenue Service.
It is possible to connect to EDS here: https://eds.vid.gov.lv/login/:
-by entering user name and password;
-with Latvija.lv (it is possible to authenticate with internet banking tools);
-with e-signature.

What information do I need to submit the Import customs declaration for postal items?

Shipment data for filling in the customs declaration will be available in the SMS and e-mail sent to you, which you have indicated at the time of purchase:
-Mail tracking number;
-Temporary storage declaration (PUD) number;
-PUD product serial number;
-Name of the sender;
-Country of dispatch;
-Parcel weight;
-Shipment price;
-Shipping costs.
 
Instructions for filling in the customs declaration can be found HERE

How accurately do I need to provide information about the goods and their value when completing the declaration?

In the field "Description of the product" the product in the shipment must be selected from the offered product classifications. If the shipment contains several types of products, each type of product must be indicated separately by clicking the "Add next product" button. In the section "Additional information" of the declaration it is possible to attach documents that provide identifying information about the product and its value, such as invoice, payment document, order, etc.

Can I receive my shipment and pay taxes without making a customs declaration?

If you have received an Omniva invitation via SMS and e-mail (if you indicated it at the time of registration or purchase in the online store) about a shipment to be cleared through customs, to pay taxes and receive your shipment, you must complete and submit an electronic customs declaration as required by European Union law .

Where and how can I pay the value added tax?

Value Added Tax (VAT) will be calculated automatically, based on the information submitted by you about the shipment in the Electronic Declaration System. To pay the VAT, in the "My Declarations" section, under the "Make a Payment" section, you must open a declaration that has the status "Pending Payment." Pressing the "Pay" button, an e-service opens, where you can make a payment via Internet bank.

For which products can the simplified Import customs declaration be formalized for postal items?

The simplified Import customs declaration for postal items may be formalized only for the listed goods, which are not subject to prohibitions or restrictions. If the goods in your shipment are not found in the classification of products, it means that a standard import customs declaration must be formalized.

Can I entrust the declaration of my shipment to Omniva?

No, it is not possible. Upon receipt of your shipment in the Omniva warehouse, we will inform you by SMS and e-mail (if you specified it at the time of registration or purchase in the online store) with instructions on what to do next. You will have to independently declare your shipment in the Electronic Declaration System of the State Revenue Service ( https://eds.vid.gov.lv/login/ )

How long will my undeclared shipment be stored?

When the shipment is placed in our warehouse for temporary storage, you will be sent a message via SMS and e-mail (if you specified it at the time of registration or purchase in the online store) about the arrival of the shipment and instructions on how to declare it:
- if the shipment is not declared and taxes are not paid within 3 days, on the 3rd day you will be sent an invitation again via SMS and e-mail (if you indicated it at the time of registration or purchase in the online store) with the above information and reminder to declare the shipment;
- if the shipment is not cleared through customs and taxes are not paid within 10 days, starting from the 11th day, a storage fee of 0.50 EUR will be calculated for the storage of the shipment for each additional day until the shipment is declared and delivered to the Omniva parcel terminal closest to you. A storage fee for such shipments will be charged as an additional charge upon receipt of the shipment;
- if the shipment is not cleared through customs and taxes are not paid within 30 days, the shipment will be returned to the sender.
 
How long will my declared shipment be stored?

Once you have filled in and submitted the customs declaration for your shipment, as well as paid the value added tax, we will automatically receive information from the State Revenue Service and deliver your shipment to the Omniva parcel terminal of your choice or closest to you within 1-2 days. The parcel will be stored at the parcel terminal for 7 days. We will send you a reminder text message before the end of the storage period. If you do not remove the shipment by the end of the storage period, we will return it to our warehouse. If you want to receive your shipment again at the Omniva parcel terminal, it will be a paid service and will cost EUR 2.88.

Will I have to pay extra for delivery to the Omniva parcel terminal?

The delivery fee is calculated at the time of purchase of the product, when shopping in one of the foreign online stores. This fee also includes delivery to the Omniva parcel terminal of your choice or closest to you in Latvia. Once you have filled in and submitted the customs declaration of your shipment, as well as paid the value added tax in the Electronic Declaration System of the State Revenue Service, we will automatically receive a notification and deliver your shipment to the Omniva parcel terminal of your choice or closest to you.
 
Can I extend the storage period of my shipment?

You can extend the storage period of your shipment. It can be extended within 30 days from the day you received the first Omniva SMS and e-mail (if you specified it at the time of registration or purchase in the online store) about the delivery of your shipment in Latvia. You must submit an application for shipment storage extension (application form can be found HERE ) with a request to extend the storage period of your non-cleared shipment by prepaying the entire intended storage period of your non-cleared shipment according to the Omniva price list (0.50 EUR from the 11th day for each additional day).
 
How much will I have to pay for extending the storage period of my non-cleared shipment?

A prepaid invoice for the extension of the storage period of the non-cleared shipment will be sent to your e-mail address. If the shipment is cleared through customs before the end of the storage period, the remaining amount of the prepayment will not be refunded by Omniva.
 
Can I cancel my shipment without clearing it, or will I have to pay for it?

You can cancel your shipment. If you do not clear your shipment within 30 days or do not submit a prepayment application for an extension of the shipment storage period, we will return the shipment to the sender after 30 calendar days. The cost of purchasing and delivering the shipment from Omniva will not be reimbursed.
 
Where to go if I did not find the information I need about the Import customs declaration for postal items?

If you cannot find the answer on the Omniva website or on the SRS website “ Mailings ”, please write to the SRS Customs Board at e-mail MP.lietvediba@vid.gov.lv or call the SRS consulting phone: +371 67120000 (choosing the topic of conversation “Customs ”). 
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Dzirnieku iela 24, Mārupe, LV-2167, e-pasts: info@omniva.lv, Info +371 27042424