Redirect a parcel
Parcels can be redirected for free before they reach our sorting center. This can only be done by the recipient through the link sent to them via email or by logging into the private customers e-service.
Please note that a fee, as outlined in the price list, applies to redirecting a parcel to the courier channel.
Once the parcel has been sorted, it can no longer be redirected via the e-service. In this case, you must fill out Redirect your parcel form or contact our customer support. After sorting, any redirection will incur a fee according to the price list.
How to send a parcel via a parcel machine?
Private customer
Private customers can register parcels at the private customers e-service and print out generated address cards to attach to parcels. Alternatively, you can skip this step and register parcels directly at a parcel machine.
To send your parcel via parcel machine, follow these steps:
- Make sure that your parcel is packaged according to our packaging requirements.
- Go to the nearest parcel machine.
Follow the on-screen instructions to register your parcel:
- If you haven't registered your parcel in e-service, you'll need to enter the sender and recipient details and complete the payment process.
- If necessary, print and attach the address card.
- If you are private customer and inserted your parcel in a parcel machine locker and realized you forgot to attach the address card. Be aware, our system has already saved your parcel data, and the courier will print and attach the address label when emptying the parcel machine.
- Insert only one parcel in one locker and close the locker door.
- Print the receipt or send it to your email address if needed.
Business client
Business clients need to register parcels at the business client e-service and print out generated address cards to attach to parcels.
If you are business customer and sending more than one parcel in one locker, you should add address card to each parcel or write shipment number (parcel code) to each parcel. If you forgot to attach address card to some parcel, please contact our customer support in Estonia, Latvia or Lithuania.
To send your parcel via parcel machine, follow these steps:
- Make sure that your parcel is packaged according to our packaging requirements.
- Go to the nearest parcel machine.
- Follow the on-screen instructions to send your parcel.
- Insert the parcel into the locker and close the locker door.
Redirect a parcel or letter
Domestic parcels (parcels within one countries territory) can be redirected for free before they reach our sorting center. This can only be done by the recipient through the link sent to them via email or by logging into the e-service.
Please note that a fee, as outlined in the price list, applies to redirecting a package to the courier channel.
Once the parcel has been sorted, it can no longer be redirected via the e-service. In this case, you must fill out an application or contact our Customer support. After sorting, any redirection will incur a fee according to the price list.
You can also redirect a shipment from one post office to another free of charge, but only once.
We recommend setting your preferred pickup locations for receiving packages using the e-service.
To redirect a letter:
Contact our Customer support to redirect to a different post office free of charge.
If you receive a parcel or letter at the post office, you can arrange to have it delivered to your home or office. For more details, see the personal postal service.
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