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1. USER REGISTRATION

How can I start using the online self-service environment for private customers?
Click on ‘Enter’ on the right-hand side of the first page. In a new window, select ‘Register’, fill in the required fields and click ‘Save’. You will then automatically be registered in the system and you can start using the service environment. Your username and password will be sent to the e-mail address you provided when registering.

If I am a business customer, can I use the online self-service environment for private customers?
No - the online self-service environment for private customers is for private individuals or legal entities without a contract. The special Omniva logistics information system and business customer online self-service environment is for customers with a contract. To create a user account, please contact your liaison person.

 
2. USING THE SYSTEM

I am using the correct username and password, but I cannot access the system.
You have probably forgotten your password or you are entering it incorrectly. Click on ‘Forgotten password?’ under the password box, and we will send a new password to the e-mail address you provided when you registered.

How can I change my password?
To change your password, log in to the system and click on ‘My account’. Enter the new password you want to use twice and click on ‘Save’.

 
3. SIZE AND WEIGHT LIMITS

What is the maximum weight and size for sending a parcel?

For parcels sent by parcel machine
 
  • S 8 cm x 38 cm x 64 cm (minimum dimensions: 2 cm x 9 cm x 14 cm)
  • M 19 cm x 38 cm x 64 cm
  • L 41 cm x 38 cm x 64 cm

For parcels sent by courier
  • S 8 cm x 38 cm x 64 cm (minimum dimensions: 2 cm x 9 cm x 14 cm)
  • M 19 cm x 38 cm x 64 cm
  • L 41 cm x 38 cm x 64 cm
  • XL perimeter of the base and height – up to 3 m; longest side – 1.5 m.
The maximum weight for any parcel is 30 kg.

 
PRINTING AN ADDRESS LABEL AND LABELLING A PARCEL

How do I print an address label?
Printable address labels are generated automatically when you register and pay for the parcel. Information about the order (including an address label) is sent to the e-mail address you provided in the sender information; you can print the address label from the e-mail.

If your printer does not have an address label option or a printer is not available, you can choose to receive the dispatch code in a message and print the address label when you take the parcel to the parcel machine.

Does every parcel need a separate address label?
Address labels corresponding to the number of paid parcels will be sent in PDF format to the e-mail address provided in the sender information. There is one address label per parcel, and each address label can be used only once.

I do not have the right software to open PDF files.
The e-mail sent by the Order Centre will include a link to the webpage where you can download the software you need.
Can I use the same address label more than once?
No. Each numbered address label can be sent only once with the parcel it applies to. If you use an address label on more than one parcel, the parcels could be lost and we will not be responsible for any delay, loss or damage to the parcels. In cases like this we are entitled to refuse to provide the service and ask you to pay compensation for all expenses related to processing your parcel.
I have ordered more address labels than the number of parcels I want to send. Can I get a refund?
Unfortunately not, because when you make the payment you confirm that the information you have provided is correct and that the number of address labels needed is correct. Make sure the number of address labels you order matches the number of parcels you want to send before you submit your order.

 
5. PAYMENTS

How do I pay?
If you register your parcel in the online self-service environment for private customers, you can pay by bank link.
Can I pay in cash?
Unfortunately not. You can pay by bank link only.

 
6. PACKAGING

Where should I stick the address label?
You must stick the address label on the top side of the parcel. So we can process the parcel as quickly and accurately as possible, the address label must not be damaged or span more than one side of the parcel.
What are the packaging requirements?
Items must be packaged according to the Omniva packing instructions. You can find the instructions here.
How do I make sure my parcel is secure?
Make sure the packaging is sealed properly to avoid items falling out while it is being transported. If the item you are sending is fragile such as glass, ceramics, electronic devices, or are objects that can be easily broken and must be handled with great care, you must purchase the additional "Fragile" service at the time of checkout to ensure extra care during handling and transport.

 
7. PLACING YOUR PARCEL IN THE PARCEL MACHINE

How do I put my parcel in the parcel machine?
Take your parcel to the nearest parcel machine. From the options displayed on the screen, choose "Send shipment". "Send shipment - with pre-prepared address card" and follow the instructions.

 
8. DELIVERY

How do I track my parcel?
You can track your parcel by entering the parcel number here

 
9. COMPENSATION

What should I do if my parcel is lost or damaged?
If you are a Private Customer, you must submit a claim here by filling out the online form "Statement of the quality of delivery". The application must be submitted no later than 6 months from the moment of sending the shipment.
 
What is the deadline for reporting a lost parcel?
You must report the parcel as lost no later than 30 days from the day you sent it.

How much compensation will I receive if my parcel is lost or damaged?
Omniva will pay up to 50,00 euro for lost or damaged items, however, we will not pay more than the actual value of the lost or damaged item. We will also refund the cost of sending the parcel.
Business client Enter
Private client Enter

Dzirnieku iela 24, Mārupe, LV-2167, e-pasts: [email protected], Info +371 27042424