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If parcel is lost or damaged

What should I do if my parcel has not arrived?

If a parcel sent to you has been lost, please submit an application asking us to search for the parcel. You can submit an application by using the link below, in the online self-service environment or by sending a request to the e-mail info@omniva.lv

A separate application must be submitted for each missing parcel.
Attach a receipt/bank printout to your application to confirm that the parcel was sent.

If you are a business customer, please contact your customer service manager for further instructions.
WHAT IS THE DEADLINE FOR SUBMITTING AN APPLICATION?

You must submit your application within six months of the date the parcel was sent.

 
WHEN WILL YOU SEND ME AN ANSWER?

For inland parcels we will provide an answer within 10 business days from the date you send us your application.

If it is not possible to give you a detailed answer within 10 business days, we will send you an interim answer in writing and we will provide a final answer within one month.
Business client Enter
Private client Enter

Baltā iela 1b, Rīga, LV-1055, e-pasts: info@omniva.lv, Info +371 27042424