The sales process does not end when the purchase is made. Returns have become an integral part of the shopping experience.

Give your customers exactly what they want - a simple, fast and convenient returns solution that is available 24/7.

Your benefits

  • A simple, fast and convenient returns solution for both you and your customers
  • Available option not only to return the item but also to exchange it
  • 86% of customers already know and frequently use OMNIVA parcel machines
  • Largest parcel machine network becomes your returns service platform
  • All information on return transactions and their statuses is available in your profile
  • Instant e-mail notifications on new return transactions
  • Systematic approach to customer feedback and reasons for returning an item
  • Profile customisation according to your needs: configure your store’s returns conditions, add custom information fields etc
  • Option to filter and export returns transaction data
  • Option to filter and download return documents
Excellent customer experience
  • Option to add or remove an unlimited number of profile users
  • Items can also be returned via the OMNIVA network even if it was initially received via another delivery service/channel (different store or another delivery service provider)

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Dzirnieku iela 24, Mārupe, LV-2167, e-pasts: [email protected], Info +371 27042424