| Convenience |
- A simple, fast and convenient returns solution for both you and your customers
- Available option not only to return the item but also to exchange it
- 86% of customers already know and frequently use OMNIVA parcel machines
- Largest parcel machine network becomes your returns service platform
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| Transparency |
- All information on return transactions and their statuses is available in your profile
- Instant e-mail notifications on new return transactions
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| Structure |
- Systematic approach to customer feedback and reasons for returning an item
- Profile customisation according to your needs: configure your store’s returns conditions, add custom information fields etc
- Option to filter and export returns transaction data
- Option to filter and download return documents
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| Excellent customer experience |
- Option to add or remove an unlimited number of profile users
- Items can also be returned via the OMNIVA network even if it was initially received via another delivery service/channel (different store or another delivery service provider)
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